Effective date: 15 October 2026
For account access, integration errors or technical help, contact privacy@rec-mark.com. Our staffed hours are Monday to Friday, 09:00 to 17:00 Irish time, excluding Irish public holidays. Response targets, where contracted, are in your order form. This service is not an emergency channel, and a human takeover request does not guarantee an immediate response outside the employer's staffed hours.
For an application update, interview or screening decision, contact the employer named in your application at its published recruitment contact. RecMark provides the communication software and does not decide an employer's hiring outcome. We can help route a request where the employer is unclear.
For privacy rights, deletion or concerns about how information is used, contact privacy@rec-mark.com or 29 Rosehill, Wicklow Town, Co. Wicklow, Ireland. Security incidents affecting an employer account should be reported promptly to privacy@rec-mark.com. Describe what happened and when, but do not include passwords, access tokens or unnecessary applicant data. We will arrange a secure route if evidence is needed.
To complain about RecMark's service, provide your name, contact details, workspace where applicable, a short description and the outcome you seek. We aim to acknowledge within 2 working days and provide a response or progress update within 10 working days. These service targets do not extend legal deadlines for privacy requests or breach reporting.
If you remain dissatisfied, ask for review by the Managing Director. Privacy complaints may also be made directly to an applicable supervisory authority. Contractual complaints and legal remedies are governed by your agreement and mandatory law. We keep complaint records only for the period specified in the relevant privacy notice.