Effective date: 15 October 2026
This page explains how to request deletion or exercise privacy rights in relation to Recmark Ltd and RecMark RapidReach. Contact privacy@rec-mark.com or write to 29 Rosehill, Wicklow Town, Co. Wicklow, Ireland, marked Privacy. You do not need an app account to make a request.
Candidates
Tell us or the employer your name, the contact number or email used for the application, the employer and job if known, and what you want us to do. Please send only what is needed to locate the record. Do not send a password, access token or full identity document through WhatsApp or an ordinary email just to make a request.
The employer normally controls recruitment records. We forward relevant requests securely to it and assist with searches and deletion under its instructions. We respond directly for information RecMark controls. Where identity is uncertain we may request proportionate additional evidence, through a suitable channel.
You may request deletion, access, correction, restriction or other applicable rights. A WhatsApp opt-out stops that channel; application withdrawal ends consideration for a role; deletion concerns stored records. These are different requests and you may make more than one. Stopping WhatsApp alone is not treated as consent to delete the application.
Employer users and Meta connections
An authorised employer administrator can ask privacy@rec-mark.com to disconnect WhatsApp, Facebook lead forms or an ATS, or close a workspace. Identify the workspace and affected integration. We check authority before acting. The connection is disabled and credentials held for it are revoked or removed where supported; scheduled work dependent on it is stopped. There may be a short interval while already accepted external requests complete.
You may also remove the app's authorisation through the relevant Meta or provider account settings. This does not necessarily delete records already lawfully received. Contact privacy@rec-mark.com to request deletion and state whether you mean connection data, your user profile or the entire employer workspace. A single team member cannot unilaterally erase another person's records or the employer's entire workspace without authority.
We handle provider-originated deletion requests through the deletion method configured for the app. Where a callback is used, the requester receives a confirmation reference and status link. Contact privacy@rec-mark.com if you need help with a reference. Deletion of Meta app connection data and deletion of an employer's underlying candidate records are assessed according to their respective purposes and responsibilities.
Timing scope and retained records
We acknowledge requests and track their progress. The responsible controller normally responds within one month. Where an extension is legally permitted, it explains the reason within that month. We tell you if a request cannot be fully met, the lawful reason, what is retained and your options to challenge the response. Requests are generally free of charge.
Deleted live-system data is removed within 30 days; backup copies expire within 90 days. Pending jobs and linked attachments are included where in scope. Backups are restricted from routine use and deletion instructions are reapplied if recovery restores an affected record. Limited suppression records, required financial records or evidence for a specific legal claim may be retained only where a lawful need supports them, with access and retention restricted.
RecMark cannot automatically delete copies held independently by an employer, its ATS, a message recipient or Meta. We assist with relevant onward requests and explain those limits. Copies processed by RecMark's own subprocessors are addressed under our contracts. Removing an integration does not close the employer's Meta account or cancel its Meta billing relationship.
You can complain to the Irish Data Protection Commission or a supervisory authority otherwise available under applicable law. Irish DPC: https://www.dataprotection.ie. UK ICO: https://ico.org.uk. You may contact an authority without first making a complaint to us.